Deskripsi Pekerjaan
Are you a dedicated client success professional looking for a stable, growth-oriented role that prioritizes relationship management over aggressive sales targets? Prestige Professions Pte Ltd is seeking a highly organized Account Manager to join our team in the North-East region. This role is strictly focused on Client Servicingāthere is no cold calling or sales quota involved.
As an Account Manager, you will serve as the primary point of contact for our clients, ensuring they receive seamless service and support. We pride ourselves on fostering a conducive, collaborative working environment where your contributions are recognized through competitive bonuses, comprehensive benefits, and clear pathways for long-term career advancement. If you are passionate about customer excellence and thrive in an operational, relationship-driven environment, we want to hear from you.
Tanggung Jawab
- Manage and maintain positive long-term relationships with a dedicated portfolio of clients.
- Serve as the primary point of contact for client inquiries, feedback, and issue resolution.
- Ensure high levels of client satisfaction through proactive communication and service delivery.
- Coordinate with internal departments to ensure client needs are met according to Service Level Agreements (SLAs).
- Prepare regular reports and status updates for management regarding client health and account activity.
- Proactively identify opportunities to improve the client experience and internal workflows.
- Handle administrative documentation and contract renewals with accuracy and efficiency.
Kualifikasi
- Diploma or Bachelor's Degree in Business, Communications, or a related field.
- Minimum 1-2 years of experience in Customer Service, Account Management, or Client Relations.
- Strong interpersonal skills with the ability to communicate professionally with stakeholders.
- Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work independently as well as collaboratively in a fast-paced environment.
- A service-oriented mindset with a focus on problem-solving and reliability.