Deskripsi Pekerjaan
Join OMOWAY as an After-Sales Area Supervisor and become the main bridge between our principal and dealer network in ensuring service readiness for the electric vehicle era. This is a critical role in our organization, where you will lead and manage after-sales service operations to deliver exceptional customer experiences while maintaining high service standards. As we expand in the electric vehicle market, your expertise will be crucial in developing service strategies, training teams, and ensuring our dealers are fully equipped to handle the unique requirements of modern vehicles.
In this position, you will have the opportunity to shape the future of after-sales service in Indonesia's automotive industry. You will work closely with various stakeholders, identify improvement opportunities, and implement solutions that enhance service quality and customer satisfaction. If you are passionate about automotive service excellence and have strong leadership skills, this role offers an exciting career path with a forward-thinking company.
Tanggung Jawab
- Supervise and manage after-sales service operations in the designated area
- Act as the main connector between the principal and dealer network
- Ensure service readiness and quality standards in the era of electric vehicles
- Monitor and improve customer satisfaction and service delivery
- Train and develop after-sales service teams
- Handle customer complaints and ensure timely resolution
- Analyze service performance and implement improvement strategies
Kualifikasi
- Bachelor's degree in Engineering, Business Administration, or related field
- Minimum 3-5 years of experience in after-sales service management
- Experience in automotive or electric vehicle industry preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Problem-solving and decision-making abilities
- Knowledge of after-sales service processes and standards
- Proficiency in relevant software and tools