Deskripsi Pekerjaan
Sokonindo Automobile is seeking a visionary and results-driven Aftersales Technical Service Manager to lead our technical operations at the ATPM (Agen Tunggal Pemegang Merek) level. This is a critical leadership role responsible for maintaining the highest standards of vehicle performance and customer satisfaction across our national network.
As the Aftersales Technical Service Manager, you will serve as the bridge between the factory and our dealer partners, ensuring that every technical challenge is met with a professional solution. You will oversee the implementation of technical standards, manage warranty protocols, and lead a team of technical specialists to ensure that our service quality remains a competitive advantage in the Indonesian automotive market.
The ideal candidate is someone with a deep technical foundation in automotive engineering combined with the strategic mindset required to manage a complex service network. You will be responsible for driving efficiency, reducing turnaround times, and ensuring that all technical bulletins and field actions are executed flawlessly. If you are a seasoned professional looking to make a significant impact in a fast-growing automotive company, we encourage you to apply.
Tanggung Jawab
- Develop and execute the national technical service strategy in alignment with company goals and ATPM standards.
- Oversee the end-to-end technical support system for the dealer network, providing advanced troubleshooting and problem-solving guidance.
- Manage the warranty claim process, ensuring compliance with factory policies and optimizing lead times for approval.
- Monitor and analyze service performance KPIs, including Fix-It-Right (FIR) rates and customer satisfaction scores.
- Coordinate with the Global Quality and R&D teams to report field issues and implement technical improvements or recalls.
- Lead and mentor a team of technical trainers and specialists to enhance the competency levels of dealer technicians.
- Manage the distribution and implementation of technical bulletins, service manuals, and specialized diagnostic tools.
- Handle escalated customer complaints related to complex technical issues, ensuring professional resolution and brand loyalty.
Kualifikasi
- Bachelor’s Degree in Mechanical Engineering, Automotive Engineering, or a related technical discipline.
- Minimum of 8-10 years of experience in automotive aftersales, with at least 5 years in a managerial position within an ATPM environment.
- Strong technical expertise in modern vehicle systems, including ICE and Electric Vehicle (EV) technologies.
- Proven track record in managing dealer networks and service operations.
- Excellent leadership skills with the ability to manage cross-functional teams and external partners.
- Fluency in English is mandatory; proficiency in Mandarin will be considered a significant advantage.
- Deep understanding of Indonesian automotive regulations and industry standards.
- Strong analytical and problem-solving skills with a customer-centric approach.