Deskripsi Pekerjaan
Join our dynamic team at PT Armada Lintas Khatulistiwa as an Automotive Call Center Representative and become the voice of our brand! This full-time position offers a unique opportunity to leverage your customer service skills within Indonesia's thriving automotive sector. You'll handle inbound/outbound inquiries, resolve technical concerns, and provide exceptional support to vehicle owners across Yogyakarta. Our customer-centric environment values problem-solvers who can navigate complex automotive issues while maintaining professionalism and empathy. Enjoy competitive compensation, comprehensive training, and career growth opportunities in a company dedicated to automotive excellence. If you're passionate about delivering outstanding customer experiences and want to contribute to Indonesia's automotive landscape, apply now to join our innovative team!
Tanggung Jawab
- Handle inbound/outbound customer calls regarding automotive products, services, and inquiries
- Resolve customer complaints and technical issues with vehicles using troubleshooting protocols
- Provide accurate information on vehicle specifications, pricing, warranty terms, and service packages
- Coordinate with service departments to schedule maintenance, repairs, and test drives
- Document all customer interactions in CRM systems and maintain detailed call logs
- Meet performance metrics including call handling time, resolution rates, and customer satisfaction scores
- Stay updated on new automotive models, promotions, and industry regulations
Kualifikasi
- High school diploma or equivalent; technical/vocational certification preferred
- Minimum 1 year experience in call center or customer service environment
- Strong Bahasa Indonesia communication skills with clear articulation
- Basic automotive knowledge or willingness to complete product training
- Proficient in CRM software and Microsoft Office applications
- Ability to work rotating shifts including weekends and holidays
- Problem-solving skills with conflict resolution abilities
- Customer-focused mindset with patience and empathy