Deskripsi Pekerjaan
Are you an experienced operations professional with a passion for the cinematic experience? ASRI is seeking a highly motivated and detail-oriented Cinema Operation Supervisor to join our dynamic team in Jakarta Raya. In this pivotal role, you will be the backbone of our daily operations, ensuring that every guest enjoys a seamless, high-quality entertainment experience.
As a Supervisor, you will lead frontline staff, manage facility standards, and optimize inventory workflows. We are looking for an individual who thrives in a fast-paced retail or cinema environment and possesses the leadership skills to mentor teams and drive operational excellence. If you are ready to elevate your career within a prestigious organization, we want to hear from you.
Tanggung Jawab
- Oversee daily cinema floor operations to ensure strict adherence to company service standards and safety protocols.
- Manage inventory levels for concession items, retail goods, and F&B products, including stock tracking and reporting.
- Supervise, train, and mentor frontline cinema staff to deliver exceptional customer service experiences.
- Monitor cinema equipment status, including projection and sound systems, and coordinate maintenance as required.
- Handle customer inquiries, feedback, and conflict resolution professionally to maintain high satisfaction ratings.
- Develop and implement operational workflows to optimize efficiency during peak hours and special events.
- Prepare comprehensive daily and weekly reports regarding sales performance, operational issues, and inventory audits.
Kualifikasi
- Minimum 3 years of proven experience in Retail or Cinema Operations, with at least 1 year in a supervisory capacity.
- Strong understanding of inventory management systems and warehouse/stock control best practices.
- Proven ability to lead and motivate diverse teams in a customer-centric environment.
- Excellent analytical and problem-solving skills, with a keen eye for operational detail.
- Proficiency in Point of Sale (POS) software and MS Office Suite.
- Strong interpersonal and communication skills, with fluency in English and Bahasa Indonesia.
- Ability to work flexible hours, including weekends, public holidays, and night shifts.