Deskripsi Pekerjaan
Are you a dedicated professional with a passion for helping people secure their financial future? We are looking for a highly motivated Client Relations Specialist to join our team in Jakarta. In this role, you will act as the primary point of contact for our life insurance policyholders, ensuring they receive world-class service and guidance regarding their protection plans.
The ideal candidate is a strong communicator who can simplify complex insurance products, manage client expectations, and build long-term trust. You will be responsible for maintaining high levels of client satisfaction, handling inquiries with empathy, and proactively identifying opportunities to better serve our policyholders throughout their life stages.
If you thrive in a fast-paced environment and are committed to excellence in service, we want to hear from you.
Tanggung Jawab
- Manage end-to-end client communications, acting as a primary liaison for policyholders.
- Provide clear, accurate, and professional explanations of life insurance policies, benefits, and claim procedures.
- Maintain and update client records accurately within the CRM system to ensure seamless service.
- Proactively resolve client concerns and complaints with a focus on retention and service recovery.
- Coordinate with internal departments (Underwriting, Claims, Sales) to resolve complex client issues.
- Prepare regular reports on client feedback, satisfaction trends, and service performance metrics.
- Assist in the onboarding process for new clients, ensuring they understand their policy terms and coverage details.
Kualifikasi
- Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
- Minimum 1-2 years of experience in Customer Service, Client Relations, or Account Management, preferably within the insurance or financial services industry.
- Excellent verbal and written communication skills in both Indonesian and English.
- Strong problem-solving abilities and a high level of emotional intelligence.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
- Possession of relevant insurance certifications (such as AAJI) is highly preferred.