Deskripsi Pekerjaan
Are you a passionate leader with a flair for the beauty and wellness industry? Seven Retail Group is seeking a highly motivated Clinic Manager to lead our SOZO Skin clinic in Surakarta. SOZO Skin is dedicated to providing premium aesthetic treatments and professional skin rejuvenation services. As the Clinic Manager, you will be the heartbeat of our operation, ensuring that every client receives world-class service while maintaining the highest standards of operational excellence.
In this role, you will oversee the daily administrative and clinical support functions, manage our talented team of beauty professionals, and drive clinic growth through exceptional service delivery. We are looking for an individual who thrives in a fast-paced environment and possesses the strategic mindset to elevate our brand presence in Central Java.
Tanggung Jawab
- Oversee end-to-end daily clinic operations to ensure smooth workflow and high-quality service delivery.
- Manage, mentor, and motivate clinical and front-desk staff to achieve peak performance.
- Ensure compliance with all health, safety, and hygiene protocols at all times.
- Monitor and analyze clinic KPIs, including sales targets, operational costs, and customer satisfaction ratings.
- Manage inventory levels of skincare products and clinical supplies to ensure seamless availability.
- Handle client inquiries and feedback, ensuring that all concerns are resolved with professionalism and empathy.
- Coordinate with the marketing team to implement local promotions and boost clinic footfall.
Kualifikasi
- Bachelor’s degree in Business Management, Hospitality, Nursing, or a related field.
- Minimum 3-5 years of experience in clinic management, retail management, or the hospitality industry.
- Deep understanding of the aesthetic or beauty industry is highly preferred.
- Strong leadership skills with a proven track record of managing diverse teams.
- Excellent communication and interpersonal skills in both Indonesian and English.
- Proficiency in CRM software and clinic management systems.
- High attention to detail and a customer-centric mindset.
- Ability to work effectively under pressure in a fast-paced retail/clinical environment.