Deskripsi Pekerjaan
Join Capgemini as a Collections Process Associate and become a key player in shaping financial recovery strategies for global clients. In this pivotal role, you'll drive debt collection initiatives while maintaining exceptional client relationships. You'll analyze financial data, optimize collection workflows, and ensure regulatory compliance—all while contributing to Capgemini's mission to deliver innovative solutions in the banking and financial services sector. This position offers a dynamic environment where your analytical skills and customer-centric approach will directly impact our clients' financial health and operational efficiency.
As part of our team, you'll collaborate with cross-functional stakeholders to design and implement collection processes that balance recovery targets with positive customer experiences. We provide comprehensive training on industry regulations and advanced financial systems, ensuring you're equipped to handle complex scenarios while upholding ethical standards. Capgemini fosters a culture of continuous learning, offering clear career pathways for ambitious professionals seeking growth in the financial services domain.
Tanggung Jawab
- Manage end-to-end collections processes for assigned client portfolios
- Analyze financial data to identify collection opportunities and risks
- Develop and execute strategic recovery plans based on client profiles
- Communicate effectively with clients via phone, email, and digital channels
- Maintain accurate documentation of all collection activities and outcomes
- Collaborate with legal teams for complex debt resolution cases
- Monitor collection metrics and recommend process improvements
- Ensure compliance with financial regulations and company policies
Kualifikasi
- Bachelor's degree in Business, Finance, Economics, or related field
- 1-2 years of experience in collections, accounts receivable, or financial services
- Strong analytical skills with attention to financial details
- Excellent communication and negotiation abilities
- Proficiency in MS Office Suite and financial software
- Knowledge of debt collection regulations and compliance standards
- Ability to work independently while collaborating in a team environment
- Customer-focused mindset with problem-solving aptitude