Deskripsi Pekerjaan
Are you a driven professional looking to launch your career with a global industry leader? Accenture is currently seeking a dedicated Contact Support Representative to join our vibrant team in Bonifacio Global City (BGC), Taguig. In this pivotal role, you will serve as the primary point of contact for our valued clients, delivering exceptional service and solutions that foster long-term relationships.
As a member of our support team, you will leverage your communication skills to handle a diverse range of inquiries, troubleshoot technical issues, and ensure every customer interaction is positive and efficient. We pride ourselves on fostering an inclusive environment where innovation thrives. If you are passionate about customer success and eager to grow your career in a top-tier organization, we want to hear from you!
Tanggung Jawab
- Handle incoming and outbound customer inquiries via phone, email, and chat with a high degree of professionalism.
- Resolve complex technical issues and customer complaints efficiently, escalating cases when necessary.
- Document all customer interactions, feedback, and transactions accurately in the CRM database.
- Maintain a deep product knowledge base to provide accurate information and guidance.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction scores.
- Meet daily and weekly performance metrics and KPIs consistently.
- Identify opportunities to cross-sell or upsell products/services to enhance customer value.
Kualifikasi
- Bachelor's degree in any field; preference given to graduates of Business, Communication, or Computer Science.
- Excellent command of the English language, both written and verbal.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Previous experience in a call center or customer support environment is a plus.
- Proficiency in Microsoft Office Suite and CRM software.
- High level of empathy and a genuine passion for helping people.
- Flexibility to work in a fast-paced, results-driven environment.