Deskripsi Pekerjaan
Are you a compassionate professional seeking a meaningful career in the healthcare industry? We are looking for a dedicated CSR Healthcare Account professional to join our growing team in Cebu. In this role, you will serve as the first point of contact for patients and medical professionals, providing exceptional service and support. If you have a background in healthcare and a passion for helping others, we want to hear from you!
We are currently hiring for both college graduates and undergraduates with at least six months of experience in a healthcare account. As a member of our team, you will handle inquiries, manage patient records, and ensure a positive experience for everyone we serve. This is a fantastic opportunity to grow your career in a dynamic environment while making a real difference in people's lives.
Tanggung Jawab
- Handle inbound and outbound customer service calls regarding healthcare inquiries and account information.
- Provide accurate information regarding medical services, billing, and appointment scheduling.
- Assist patients in navigating healthcare processes and resolving account-related issues.
- Maintain and update patient records in the CRM system with high attention to detail.
- Escalate complex issues to the senior team or medical staff when necessary.
- Adhere to all healthcare compliance and privacy regulations (HIPAA/PHIPA equivalent).
- Collaborate with the medical team to ensure patient satisfaction and retention.
Kualifikasi
- Must be a Medical Allied Graduate (e.g., Nursing, Medical Technology) or a College Graduate/Undergraduate.
- Minimum of 6 months of experience in a healthcare account or medical customer service environment.
- Strong verbal and written communication skills in English.
- Ability to work in a fast-paced call center environment.
- Proficient in using computer systems and CRM software.
- Compassionate, patient, and customer-focused attitude.
- Willingness to work in shifts, including weekends and holidays if required.