Deskripsi Pekerjaan
Are you ready to transform raw data into actionable business insights? VXI Global Solutions is seeking a highly skilled Customer Experience Analytics Manager to join our dynamic team in Metro Manila. In this pivotal role, you will be the architect of our data strategy, bridging the gap between complex customer feedback and tangible business growth. We are looking for a visionary professional who can not only build robust reporting dashboards but also decipher complex data patterns to drive process improvements that elevate the overall customer journey.
As part of our Marketing & Communications division, you will leverage cutting-edge analytics tools to monitor key performance indicators (KPIs) and uncover trends that matter most. Your work will directly influence our operational efficiency and customer satisfaction scores. We offer a collaborative environment where your analytical expertise is valued, and your insights shape the future of our customer experience initiatives. If you have a passion for turning numbers into stories and driving change, we want to hear from you.
Tanggung Jawab
- Design, develop, and maintain interactive data dashboards and visualizations to track real-time customer experience metrics and KPIs.
- Perform advanced statistical analysis and deep-dive research on customer feedback, NPS, and CSAT data to identify root causes.
- Identify operational inefficiencies and develop data-driven strategies to improve business processes and service delivery.
- Collaborate closely with cross-functional teams, including operations and marketing, to translate complex data into actionable business recommendations.
- Monitor performance trends and generate comprehensive weekly or monthly reports for executive leadership and stakeholders.
- Ensure data integrity and oversee the accuracy of all reporting assets and analytical models.
- Stay abreast of industry best practices in analytics and customer experience to propose innovative solutions.
Kualifikasi
- Bachelor’s degree in Statistics, Mathematics, Business Analytics, Marketing, or a related field.
- Minimum of 3-5 years of proven experience in customer experience analytics, data analytics, or business intelligence.
- Proficiency in SQL, Python, or R for data manipulation, cleaning, and advanced analysis.
- Strong command of data visualization tools such as Tableau, Power BI, or Looker.
- Proven track record of translating data insights into process improvements and strategic initiatives.
- Excellent communication skills, with the ability to present complex findings clearly to non-technical stakeholders.
- Strong analytical mindset with a keen eye for detail and problem-solving abilities.