Deskripsi Pekerjaan
Are you a passionate, detail-oriented individual with a love for pets and a drive to contribute to a fast-growing tech startup? Pawkit, a pioneering pet-tech company based in Singapore, is revolutionizing pet care by making it more accessible and convenient for modern pet owners. We offer innovative services like housecall veterinary care, professional grooming, and more, all designed to enhance the lives of pets and their families.
We are currently seeking an enthusiastic Customer Experience & Operations Intern to join our dynamic team. This is an unparalleled opportunity to gain hands-on experience in a vibrant startup environment, working at the intersection of technology, customer service, and business operations. You will play a crucial role in ensuring our pet owners receive exceptional support while contributing to the smooth and efficient running of our daily operations.
This internship is perfect for someone eager to learn, grow, and make a tangible impact. You'll work closely with experienced professionals, contributing to projects that directly influence our customer satisfaction and operational excellence. If you're ready to dive into the exciting world of pet-tech and help us build the future of pet care, we encourage you to apply!
Tanggung Jawab
- Assist in managing inbound customer inquiries and support tickets across various channels (email, chat, phone), ensuring prompt and helpful responses.
- Support the onboarding process for new pet owners and service providers, guiding them through our platform and services.
- Contribute to daily operational tasks, including scheduling appointments, coordinating logistics for housecalls, and managing service provider availability.
- Maintain and update customer records, operational databases, and internal documentation with a high degree of accuracy and confidentiality.
- Gather customer feedback, identify trends, and propose innovative solutions to enhance the overall customer experience.
- Collaborate with cross-functional teams, including marketing and product development, to support new initiatives and feature rollouts.
- Assist in preparing reports on customer satisfaction metrics, operational efficiency, and key performance indicators.
- Participate in ad-hoc projects and assignments to support the overall growth and development of the company.
Kualifikasi
- Currently pursuing or recently graduated with a Diploma or Bachelor's degree in Business Administration, Communications, Marketing, Operations Management, or a related field.
- A genuine passion for animals and the pet care industry is highly desirable.
- Excellent verbal and written communication skills in English, with a professional and friendly demeanor.
- Strong problem-solving abilities and a proactive, can-do attitude.
- Highly organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment.
- Proficiency in using common productivity tools such as Google Workspace (Docs, Sheets, Slides) or Microsoft Office Suite.
- Ability to work independently and as an effective team member in a collaborative startup culture.
- Prior experience in customer service, retail, or administrative roles is a plus, but not required.