Deskripsi Pekerjaan
Elevate Your Career with the Philippines' Retail Leader
Are you a dedicated service professional looking to build a career with the country’s premier retail giant? The SM Store is seeking a highly motivated and organized Customer Relations Service Representative to join our dynamic team in Bacolod City. This role is pivotal in ensuring that every shopper experiences the world-class service SM is renowned for.
As a Customer Relations Service Representative, you will be the face of our commitment to customer satisfaction. You will bridge the gap between store operations and customer needs, ensuring a seamless shopping journey. From managing the service desk to providing vital administrative support to the department, your role is central to our store's success in the Negros Occidental region. We offer a fast-paced work environment where excellence is recognized and career advancement is encouraged.
Join us and become part of a team that continues to shape the retail landscape of the Philippines. We value integrity, passion for service, and a proactive mindset. If you are ready to take the next step in your professional journey with a brand that millions trust, apply today and grow with The SM Store!
Tanggung Jawab
- Oversee the day-to-day operations of the Customer Relations Service department to maintain high service standards.
- Handle customer inquiries, feedback, and complaints with a professional and solution-oriented approach.
- Provide comprehensive administrative support, including the preparation of reports and departmental documentation.
- Supervise and mentor front-line service personnel to ensure adherence to company protocols.
- Coordinate with various store departments to streamline customer-facing processes and improve efficiency.
- Manage the information desk and oversee loyalty program registrations, such as SM Advantage Card (SMAC).
- Monitor customer service metrics and provide recommendations for service quality improvement.
Kualifikasi
- Candidate must possess a Bachelor’s Degree in Business Administration, Communication, Hospitality Management, or any related field.
- At least 1-2 years of experience in customer service, retail operations, or a supervisory role is preferred.
- Excellent verbal and written communication skills in English, Tagalog, and Hiligaynon.
- Proficiency in Microsoft Office applications (Word, Excel, and PowerPoint) for administrative tasks.
- Strong interpersonal skills with the ability to handle high-pressure situations calmly and effectively.
- Willingness to work on a flexible schedule, including weekends and holidays, following retail hours.
- Highly organized with a keen attention to detail and strong problem-solving abilities.