Deskripsi Pekerjaan
Are you a detail-oriented individual with a passion for exceptional customer service and strong administrative skills? PT Sri Buana Sumber Lestari, a growing company based in Kenjeran, Surabaya, Jawa Timur, is seeking a dedicated Customer Service & Administrative Officer, also known as a Fakturis, to join our dynamic team. This full-time role is critical to ensuring smooth operations, accurate invoicing, and outstanding support for our valued customers.
As a key member of our team, you will be the first point of contact for customer inquiries, playing a vital role in maintaining positive client relationships. Beyond customer interaction, you will be responsible for essential administrative duties, including meticulous data entry, document management, and, importantly, handling invoicing processes (Faktur). Your ability to manage multiple tasks efficiently, communicate clearly, and ensure precision in all administrative functions will be highly valued.
We are looking for someone who can not only manage daily tasks but also contribute to a positive and productive work environment. The ideal candidate will be proactive, problem-solving, and have a strong commitment to delivering high-quality results. If you thrive in a fast-paced environment, possess excellent organizational abilities, and are committed to accuracy, we encourage you to apply and become an integral part of our Kenjeran-based operations.
At PT Sri Buana Sumber Lestari, we believe in fostering a supportive and collaborative workplace where every team member can contribute to our success. Join us and grow your career while making a significant impact on our daily operations and customer satisfaction in East Java.
Tanggung Jawab
- Act as the primary point of contact for customer inquiries via phone, email, and in-person, providing timely and accurate information.
- Process customer orders, prepare sales invoices (Faktur), and ensure all billing documentation is accurate and compliant.
- Perform general administrative duties, including data entry, filing, scanning, and managing office supplies.
- Maintain and update customer records and databases with high accuracy and confidentiality.
- Assist in resolving customer complaints and issues efficiently and professionally, escalating when necessary.
- Collaborate with internal teams (e.g., sales, operations) to ensure smooth service delivery and operational efficiency.
- Generate basic reports related to customer service activities and invoicing as required.
Kualifikasi
- Minimum Senior High School (SMA/SMK) diploma; D3 or S1 degree in Administration, Accounting, or related field is a plus.
- Proven experience (1-3 years) in a Customer Service, Administrative, or Fakturis role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with general office software.
- Excellent communication skills, both written and verbal, in Bahasa Indonesia.
- Strong organizational skills and exceptional attention to detail, particularly with numerical data and documentation.
- Ability to multitask, prioritize work effectively, and manage time efficiently in a dynamic environment.
- Proactive, problem-solving attitude with a strong customer-centric approach.
- Familiarity with basic accounting principles and invoicing processes is highly advantageous.