Deskripsi Pekerjaan
Join Central Mega Kencana as a Customer Service and Administrative Executive and become the backbone of our client interactions and office operations. In this dynamic role, you'll drive sales growth by promoting our diverse product portfolio while building lasting relationships with both new and existing customers. Your exceptional communication skills will ensure seamless client support, addressing inquiries, resolving issues, and maintaining high satisfaction standards. Beyond customer engagement, you'll manage critical administrative tasks including order processing, data entry, inventory coordination, and report generation to ensure smooth daily operations. This position offers the perfect blend of customer-facing responsibilities and behind-the-scenes organizational excellence, making it ideal for proactive individuals who thrive in fast-paced environments. If you're passionate about delivering exceptional service and contributing to business efficiency, we invite you to bring your expertise to our growing team in Lampung.
Tanggung Jawab
- Drive product sales through effective customer engagement and persuasive communication techniques
- Proactively build and maintain relationships with new and existing clients to foster loyalty and repeat business
- Handle customer inquiries, complaints, and requests with professionalism and timely resolution
- Manage administrative tasks including order processing, data entry, and documentation maintenance
- Coordinate inventory management and monitor stock levels to prevent shortages
- Generate regular reports on sales performance, customer feedback, and administrative metrics
- Collaborate with cross-functional teams to ensure seamless service delivery
Kualifikasi
- Minimum 1-2 years of experience in customer service or administrative roles
- Strong communication skills in Bahasa Indonesia with fluency in English preferred
- Proficiency in MS Office Suite (Word, Excel, Outlook) and CRM software
- Excellent problem-solving abilities and customer-focused mindset
- Ability to multitask and prioritize effectively in a fast-paced environment
- Attention to detail with strong organizational and time management skills
- Proven ability to work independently with minimal supervision