Deskripsi Pekerjaan
Empower Entrepreneurs. Build Your Career.
Are you passionate about connecting with people and delivering world-class service? Amway, a global leader in direct selling and a trusted name in health, beauty, and home care, is seeking a highly motivated Customer Service Assistant to join our vibrant team in the Johor Experience Center.
In this dynamic role, you will be the cornerstone of the ABO (Amway Business Owner) and customer experience. Your mission is to ensure every visit is seamless, informative, and inspiring. You will provide critical support, process orders and returns accurately, and offer expert product knowledge on our extensive range of premium health, beauty, and home care products.
Why Join Amway?
- Global Brand, Local Impact: Be part of a Fortune 100 company with a proven track record of excellence in direct selling.
- Career Growth: We invest in our people. Amway provides comprehensive training and clear pathways for internal promotion.
- Dynamic Environment: No two days are the same. Work with a diverse range of products and people in a fast-paced retail setting.
- Competitive Compensation: We offer a competitive salary package (RM 1,800 - RM 2,500), allowances, and performance incentives.
As a Customer Service Assistant, your key focus will be on building strong, lasting relationships with our ABOs. You will be their first point of contact for business support, product inquiries, and operational needs. You will also ensure the retail floor is impeccably maintained and that our brand standards are consistently exceeded.
If you are a proactive, detail-oriented individual with a 'can-do' attitude and a genuine passion for service excellence, we want to hear from you. Take the next step in your career and make a real difference at Amway Malaysia. Apply today!
Tanggung Jawab
- Provide exceptional, personalized service to Amway Business Owners (ABOs) and retail customers, building strong and lasting rapport.
- Efficiently process product orders, exchanges, returns, and payments using the company's point-of-sale (POS) system.
- Offer detailed and accurate information regarding Amway products, promotions, and business opportunities.
- Maintain meticulous records of customer interactions, transactions, and feedback to support continuous improvement.
- Collaborate closely with the Shop Manager to ensure the retail space is visually appealing, well-stocked, and organized.
- Handle inbound communication (phone and email) promptly, resolving inquiries and escalating complex issues when necessary.
- Assist ABOs with accessing business tools, marketing materials, and registering for training events.
- Uphold and enforce all company policies, operational procedures, and service standards with integrity.
Kualifikasi
- Possess at least an SPM qualification; a Diploma in Business Administration, Marketing, or a related field is a distinct advantage.
- Minimum 1 year of working experience in customer service, retail, or a front-line role.
- Excellent verbal and written communication skills in English, Bahasa Malaysia, and Mandarin (to effectively support our diverse ABO community).
- Comfortable using technology, including MS Office (Word, Excel, Outlook) and POS systems.
- Demonstrated ability to think on your feet, troubleshoot issues, and find effective solutions independently.
- Highly organized with the ability to multitask and prioritize in a busy retail environment.
- Possesses a positive, energetic attitude and a genuine enthusiasm for helping others achieve their goals.
- Flexibility to work on a rotational shift basis, including weekends and public holidays.