Deskripsi Pekerjaan
Are you a customer-focused professional with a passion for the dynamic world of logistics? BSA Logistics Indonesia is looking for a dedicated Customer Service (CS) Commercial professional to join our team in Makassar. In this role, you will be the primary point of contact for our valued clients, ensuring seamless communication and operational excellence in the delivery of our shipping and supply chain solutions.
As part of a leading logistics provider, you will play a critical role in maintaining client satisfaction, resolving inquiries, and supporting our commercial objectives. We are seeking an individual who is not only detail-oriented but also capable of thriving in a fast-paced environment where problem-solving and proactive communication are key. If you are ready to build a career with a company that values innovation and service quality, we invite you to apply.
Tanggung Jawab
- Serve as the primary liaison between clients and internal operational teams to ensure high-quality service delivery.
- Handle incoming customer inquiries via phone, email, and digital platforms regarding shipment status and logistics documentation.
- Proactively monitor cargo flow and provide timely updates to commercial clients.
- Resolve customer complaints or service issues with professional, solution-oriented communication.
- Maintain accurate client databases and logs within the company CRM system.
- Coordinate with warehouse and transport teams to ensure accurate service execution.
- Support the sales team by assisting with documentation and client onboarding procedures.
Kualifikasi
- Bachelor’s degree in Logistics, Business Administration, Communication, or a related field.
- Minimum 1-2 years of experience in Customer Service, preferably within the logistics, freight forwarding, or shipping industry.
- Strong interpersonal skills with the ability to maintain professional relationships with diverse clients.
- Excellent verbal and written communication skills in both Indonesian and English.
- High proficiency in Microsoft Office Suite (Excel, Word) and digital communication tools.
- Ability to work under pressure and manage multiple inquiries simultaneously.
- Deep understanding of basic logistics terminology and supply chain documentation is a significant advantage.