Deskripsi Pekerjaan
Bright Logistics Pte Ltd is a fast-growing logistics provider committed to delivering innovative supply chain solutions. With a strong presence in the region, we offer comprehensive freight forwarding, warehousing, and distribution services tailored to our diverse clientele. As we continue to expand, we are looking for talented individuals to join our family.
Join the dynamic team at Bright Logistics Pte Ltd as a Customer Service Executive. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this is the perfect opportunity for you.
At Bright Logistics, we believe our people are our greatest asset. We offer a supportive and collaborative culture where your contributions are valued. We provide comprehensive training, competitive compensation packages, and clear career progression paths. As part of our team, you will play a crucial role in ensuring smooth operations and building lasting relationships with our clients.
As a Customer Service Executive, you will be the primary point of contact for our clients, handling everything from shipment tracking to resolving complex logistical issues. Your ability to communicate effectively, think on your feet, and manage multiple priorities will be key to your success in this role.
We are looking for someone who is not just looking for a job, but a meaningful career. At Bright Logistics, you will have access to ongoing training, mentorship, and professional development programs designed to help you reach your full potential. Whether you are an experienced logistics professional seeking a new challenge or a talented individual ready to start your career in a thriving industry, we encourage you to apply.
Join us and take the next step in your logistics career!
Key Highlights:
- Competitive Salary Package: $2,800 – $3,200 per month
- Comprehensive Health & Medical Benefits
- Career Growth & Development Opportunities
- Supportive & Collaborative Work Culture
- Central Location in Kallang
Tanggung Jawab
- Serve as the primary point of contact for client inquiries regarding shipments, pricing, and documentation across air, sea, and land freight.
- Provide accurate quotations, process shipment bookings, and ensure timely coordination with operations teams.
- Track and trace shipments proactively, updating clients on estimated time of arrival (ETA) and potential delays.
- Address and resolve customer complaints, service failures, and operational issues in a professional and timely manner.
- Prepare and verify shipping documentation, including Bill of Lading, Airway Bills, Commercial Invoices, and Packing Lists.
- Coordinate with overseas agents, shipping lines, and trucking companies to ensure seamless end-to-end logistics execution.
- Maintain accurate records of all customer interactions and transactions in the company's CRM system.
- Continuously identify opportunities to enhance service delivery and improve customer satisfaction.
Kualifikasi
- Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum of 1 year of experience in Customer Service within the Logistics or Freight Forwarding industry.
- Strong knowledge of import/export procedures, customs regulations, and trade compliance.
- Excellent communication and interpersonal skills, with fluency in English (additional languages such as Mandarin or Malay are advantageous).
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with CRM systems or freight software (e.g., CargoWise).
- Strong problem-solving skills, attention to detail, and the ability to multitask under pressure.
- Highly organized, self-motivated, and able to work independently as well as collaboratively within a team.