Deskripsi Pekerjaan
Join the dynamic team at GPI Logistics, a leading player in the manufacturing, transportation, and logistics industry. We are currently seeking a dedicated and detail-oriented Customer Service Export Import to join our Semarang branch. In this full-time role, you will be the primary point of contact for our clients, ensuring smooth administrative processes and fostering excellent communication and long-term relationships.
As a Customer Service Export Import representative, you will play a critical role in facilitating international trade operations. You will handle essential shipping documentation, track freight movements, and ensure that all regulatory requirements are met with precision. This is an excellent opportunity for professionals who thrive in a fast-paced environment and are passionate about delivering top-tier customer support in the global logistics sector.
At GPI Logistics, we value our employees and offer a supportive work environment where you can truly grow your career. If you have a strong background in export/import procedures and a commitment to operational excellence, we want to hear from you. Take the next step in your logistics career and become a vital part of our Semarang operations today.
Tanggung Jawab
- Manage and process export/import documentation accurately and efficiently.
- Serve as the main liaison between clients, shipping lines, and internal departments.
- Provide regular updates to customers regarding shipment status and potential delays.
- Resolve customer inquiries, complaints, and logistical issues in a timely and professional manner.
- Ensure compliance with all local and international trade regulations.
- Maintain organized records of all transactions, communications, and administrative files.
- Collaborate with the operations team to optimize delivery schedules and ensure customer satisfaction.
Kualifikasi
- Diploma or Bachelor's degree in Logistics, Business Administration, or a related field.
- Proven experience as a Customer Service representative, preferably in export/import or freight forwarding.
- Strong understanding of export/import procedures, documentation, and customs regulations.
- Excellent verbal and written communication skills.
- Highly detail-oriented with exceptional organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite and logistics management software.
- Ability to work effectively under pressure in a fast-paced environment.
- Customer-focused mindset with strong problem-solving skills.