Deskripsi Pekerjaan
Are you a detail-oriented logistics professional looking to advance your career with a leading player in international freight forwarding? PT PHOENIX GLOBAL LOGISTIK is seeking a motivated Customer Service & Operations Specialist to join our dynamic team in Jakarta Barat.
In this pivotal role, you will act as the primary point of contact for our clients, ensuring seamless end-to-end shipment execution for both air and ocean freight. You will bridge the gap between clients, carriers, and customs authorities, maintaining high service standards while ensuring strict compliance with local and international logistics regulations. We are looking for someone who thrives in a fast-paced environment, possesses strong problem-solving skills, and is dedicated to delivering excellence in supply chain operations.
Join us to grow your expertise in global trade and contribute to the operational success of our logistics network.
Tanggung Jawab
- Manage end-to-end import and export shipment processes, including documentation, booking, and tracking.
- Provide proactive and professional communication to clients regarding shipment status and resolve any arising operational issues.
- Coordinate efficiently with vendors, trucking companies, shipping lines, and airlines to ensure timely cargo movement.
- Monitor and prepare necessary customs documentation to ensure full compliance with Indonesian customs regulations (PPJK/EDI).
- Handle client inquiries and complaints with a customer-centric approach to maintain high satisfaction levels.
- Prepare and review billing/invoicing documentation accurately for all processed shipments.
- Update internal logistics management systems in real-time to maintain accurate data visibility for stakeholders.
Kualifikasi
- Minimum Diploma/Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field.
- At least 2-3 years of proven experience in international freight forwarding operations.
- Strong understanding of import/export procedures, customs clearance (PIB/PEB), and incoterms.
- Excellent communication skills in both Indonesian and English (written and verbal).
- Proficient in using logistics software/ERP systems and Microsoft Office Suite.
- Ability to work under pressure, meet tight deadlines, and handle multiple shipments simultaneously.
- Strong analytical thinking and proactive problem-solving capabilities.