Deskripsi Pekerjaan
Are you a motivated professional looking to launch your career with a global leader? PT Saueressig Engraving Indonesia, a subsidiary of a prestigious German multinational company, is currently seeking a dynamic and energetic Customer Service Representative to join our growing team in Pasuruan.
As a global player in the engraving and printing industry, we pride ourselves on precision, innovation, and exceptional service. In this role, you will be the primary point of contact for our diverse client base, ensuring that our high standards of quality are communicated effectively and that every client requirement is met with professionalism. We are looking for a fresh graduate or an early-career professional who is eager to learn, adapt to a multinational corporate environment, and contribute to our operational excellence.
This position offers an excellent opportunity to gain exposure to international business standards, cross-departmental collaboration, and a structured career path within a world-class manufacturing organization.
Tanggung Jawab
- Serve as the primary point of contact for clients, managing inquiries via phone, email, and face-to-face meetings.
- Coordinate with internal production and logistics teams to ensure timely delivery of customer orders.
- Maintain an accurate database of customer interactions, feedback, and order statuses.
- Resolve customer complaints and provide effective solutions in a timely and professional manner.
- Prepare regular reports on customer satisfaction levels and service performance metrics.
- Support the sales team in administrative tasks and client documentation.
- Ensure all communication aligns with the company's global brand identity and quality standards.
Kualifikasi
- Bachelor’s degree from an accredited university in any major.
- Fresh graduates are highly encouraged to apply; prior customer service internship experience is a plus.
- Proficiency in English and Bahasa Indonesia (verbal and written).
- Strong interpersonal skills with a friendly and professional demeanor.
- High attention to detail and ability to multitask in a fast-paced environment.
- Technically literate, with proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work effectively in a multicultural environment.
- Residing in or willing to relocate to Pasuruan, Jawa Timur.