Deskripsi Pekerjaan
Are you looking to kickstart your professional career in the thriving BPO industry? We are currently seeking highly motivated and enthusiastic individuals to join our team in Alabang for an exciting 6-month project-based role. This is the perfect opportunity for fresh graduates or career shifters who want to gain valuable experience in a world-class customer service environment without needing prior experience.
As a Customer Service Representative, you will be the frontline voice for our clients, ensuring that every interaction is met with professionalism, empathy, and efficiency. We provide a supportive, inclusive, and fast-paced workplace where your growth is our priority. If you possess excellent communication skills and a passion for helping others, we want to hear from you!
Tanggung Jawab
- Manage high volumes of incoming customer inquiries via phone, email, and chat.
- Provide accurate information regarding products, services, and policies to ensure customer satisfaction.
- Troubleshoot and resolve customer concerns efficiently while maintaining a positive tone.
- Document all customer interactions clearly and concisely in the internal database.
- Collaborate with team members and supervisors to reach individual and group performance KPIs.
- Adhere to security and compliance protocols during every customer interaction.
- Participate in ongoing training sessions to stay updated on product knowledge and service improvements.
Kualifikasi
- Open to fresh graduates (Senior High School or College level/degree).
- No prior BPO or customer service experience required; we provide comprehensive training.
- Strong verbal and written English communication skills.
- Basic computer literacy and ability to navigate multiple systems simultaneously.
- Customer-centric mindset with a high level of patience and empathy.
- Willingness to work in a shifting schedule, including weekends and holidays.
- Must be able to report to the Alabang site in Metro Manila.
- Strong problem-solving skills and attention to detail.