Deskripsi Pekerjaan
Join our dynamic team as a Customer Service Representative specializing in financial services, with a focus on Lazada Bon loan operations. In this critical role, you'll be the primary point of contact for customers seeking guidance on loan cancellation processes and financial product inquiries. We're looking for a dedicated professional with exceptional communication skills and a passion for resolving customer concerns efficiently. You'll work in a collaborative environment where your expertise will directly impact customer satisfaction and retention. This position offers growth opportunities within Indonesia's expanding fintech sector and requires fluency in both Bahasa Indonesia and English to serve our diverse client base effectively.
Tanggung Jawab
- Guide customers through the Lazada Bon loan cancellation process step-by-step
- Provide clear explanations of loan terms, conditions, and cancellation policies
- Resolve customer inquiries regarding financial products and services via phone, email, and chat
- Maintain accurate customer interaction records in CRM systems
- Collaborate with finance teams to process cancellation requests promptly
- Identify opportunities to improve customer experience and service workflows
- Stay updated on Lazada Bon product features and regulatory requirements
Kualifikasi
- High school diploma with 1+ years of customer service experience
- Proficiency in Bahasa Indonesia and English (written/spoken)
- Familiarity with financial services or fintech operations
- Strong problem-solving and conflict resolution abilities
- Experience with CRM software and digital communication tools
- Ability to work efficiently in a fast-paced environment
- Basic knowledge of Indonesian financial regulations