Deskripsi Pekerjaan
Are you a customer service champion with a heart for helping others? Sagility, a global leader committed to transforming healthcare operations, is actively seeking highly motivated and empathetic Customer Service Representatives to strengthen our team at our state-of-the-art Alabang site in Muntinlupa City, Metro Manila.
This is an exceptional opportunity to join our dedicated Healthcare Account, where you'll play a crucial role as the primary point of contact for clients and patients. You will provide vital support, address inquiries, and ensure a smooth, positive experience for everyone you interact with. Your work will directly contribute to improving access to healthcare information and services, making a tangible difference in people's lives.
At Sagility, we believe in recognizing and rewarding talent. We offer a competitive monthly salary ranging from ₱19,000 to ₱21,000, along with an attractive benefits package that includes a highly anticipated 14th Month Pay. We foster a supportive work environment, provide continuous learning opportunities, and are committed to your professional development and career growth within our expanding global organization.
If you're passionate about delivering exceptional service, possess strong problem-solving abilities, and thrive in a fast-paced environment, we want to hear from you. Join Sagility and become an essential part of a team that is dedicated to innovation, efficiency, and making a meaningful impact in the healthcare industry. Take the next step in your career and apply today!
Tanggung Jawab
- Serve as the primary point of contact for customers, handling inquiries related to healthcare services, benefits, and claims with professionalism and empathy.
- Provide accurate and comprehensive information, guiding customers through processes and resolving issues efficiently.
- Document all interactions and transactions thoroughly and accurately into the system, ensuring data integrity and compliance.
- Escalate complex issues to appropriate departments for further investigation and resolution, following established protocols.
- Maintain a high level of customer satisfaction by delivering exceptional service and building positive relationships.
- Adhere to all company policies, procedures, and regulatory requirements, particularly those pertaining to healthcare data privacy (e.g., HIPAA).
- Participate in ongoing training and development to stay updated on product knowledge, system enhancements, and service best practices.
Kualifikasi
- High School Diploma or equivalent; college-level education or a degree is a significant advantage.
- Minimum of 6 months to 1 year of experience in a customer service role, preferably in a BPO or call center environment.
- Excellent verbal and written communication skills in English; ability to articulate complex information clearly and concisely.
- Strong active listening skills and a high degree of empathy to understand and address customer needs effectively.
- Proficiency in using computers and navigating various software applications and databases.
- Ability to work effectively in a fast-paced, target-driven environment and adapt to varying shift schedules (days, nights, weekends, holidays).
- Demonstrated problem-solving skills and the ability to de-escalate challenging customer situations.
- Prior experience or knowledge in the healthcare industry is a definite plus.