Deskripsi Pekerjaan
DK ULTIMATE (M) SDN BHD, operating the stylish retail brand DK Boutique, is looking for a friendly, professional, and highly responsible Customer Service Specialist to join our team in Sungai Petani, Kedah. This is an excellent opportunity for a customer-focused individual to play a key role in ensuring our clients receive the highest standard of care across our services.
DK Boutique is renowned for its curated collections and exceptional customer experience. As our Customer Service Specialist, you will be the primary link between DK Boutique and its valued customers. Your main focus will be to deliver a seamless and positive customer experience, whether assisting shoppers in our boutique, handling inquiries via phone or social media, or processing orders efficiently. You will actively listen to customer needs, provide tailored fashion advice, resolve concerns with empathy and efficiency, and upsell products to enhance their experience.
We are seeking a candidate who embodies energy, integrity, and a deep commitment to service excellence. You should be an excellent communicator in both Bahasa Malaysia and English, possess strong problem-solving skills, and be comfortable working in a fast-paced retail setting. At DK Boutique, we believe in investing in our people. You will receive comprehensive on-the-job training, gain exposure to retail operations and marketing strategies, and enjoy a meritocratic environment where hard work is recognized and rewarded.
If you are ready to make a difference and build a career with a growing brand in Sungai Petani, submit your application today!
Tanggung Jawab
- Greet, welcome, and assist customers in-store, providing a professional and personalized shopping experience.
- Handle customer inquiries, complaints, and feedback via phone, email, and social media platforms promptly and professionally.
- Process sales transactions, product returns, and exchanges efficiently and accurately using the POS system.
- Maintain comprehensive knowledge of DK Boutique's product lines to provide expert recommendations and drive sales.
- Assist in maintaining store presentation, visual merchandising standards, and inventory organization.
- Collaborate with the marketing team to execute promotional campaigns and ensure consistent customer communication.
- Build strong customer relationships to encourage repeat business and brand loyalty.
- Identify opportunities to upsell and cross-sell products, contributing to the achievement of team sales targets.
Kualifikasi
- Minimum SPM / O-Level or equivalent; a Diploma in any field is an advantage.
- At least 1 year of experience in Customer Service, Retail, or a related field.
- Excellent communication skills in Bahasa Malaysia and English (spoken and written).
- Strong problem-solving abilities and a patient, empathetic approach to conflict resolution.
- Proficient in basic computer applications (MS Office, email) and experience with POS systems is a plus.
- Customer-oriented mindset with a positive attitude and strong work ethic.
- Ability to work flexible hours, including weekends, public holidays, and retail hours.
- Must be willing to work and reside in Sungai Petani, Kedah.