Deskripsi Pekerjaan
We are seeking a dedicated Customer Service Specialist to join our domestic shipping team in Jakarta. As a key member of our logistics operations, you will be responsible for managing all aspects of customer communication and coordinating domestic shipment activities. The ideal candidate will have excellent communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment.
In this role, you will serve as the primary point of contact for our clients, addressing inquiries, resolving issues, and ensuring smooth shipment processes. You will work closely with our logistics team to coordinate pickup and delivery schedules, track shipments, and provide real-time updates to customers. Your attention to detail and problem-solving abilities will be crucial in maintaining high levels of customer satisfaction and operational efficiency.
We offer a dynamic work environment with opportunities for professional growth and development. If you are passionate about customer service and interested in the logistics industry, we encourage you to apply for this exciting position in Jakarta.
Tanggung Jawab
- Manage customer communication and inquiries related to domestic shipping services
- Coordinate domestic shipment activities, including pickup and delivery scheduling
- Track shipments and provide real-time updates to customers
- Resolve customer issues and complaints in a timely manner
- Maintain accurate records of customer interactions and shipment details
- Collaborate with logistics team to ensure smooth operations
- Process shipping documentation and ensure compliance with company policies
- Identify opportunities for process improvement and customer service enhancement
Kualifikasi
- High school diploma or equivalent; bachelor's degree in business or related field preferred
- Minimum 1-2 years of experience in customer service, preferably in logistics or shipping industry
- Excellent verbal and written communication skills in both Indonesian and English
- Strong problem-solving abilities and customer-focused mindset
- Proficient in using computer systems and logistics software
- Ability to work well under pressure and manage multiple tasks simultaneously
- Attention to detail and accuracy in documentation and record-keeping
- Positive attitude and willingness to learn and adapt to changing requirements