Deskripsi Pekerjaan
Join Monee as a Customer Service Support Lead and take your career to the next level in one of Singapore's most dynamic financial institutions. As a key member of our customer service team, you'll be responsible for managing various support functions including system management, data reporting, and performance monitoring. This leadership role offers the opportunity to make a significant impact on customer satisfaction while developing your management skills in a fast-paced environment.
At Monee, we pride ourselves on delivering exceptional customer experiences, and as a Customer Service Support Lead, you'll play a crucial role in maintaining our high standards. You'll lead a team of customer service representatives, implement best practices, and continuously improve our service delivery. If you're passionate about customer service, have strong leadership abilities, and thrive in a results-oriented environment, this is the perfect opportunity for you.
We offer competitive compensation, comprehensive benefits, and a supportive workplace culture that values professional growth. Join us in our mission to redefine customer service excellence in Singapore's banking sector.
Tanggung Jawab
- Manage and supervise daily operations of the customer service team
- Oversee system management and ensure optimal performance of customer service platforms
- Generate and analyze data reports to identify trends and areas for improvement
- Monitor team performance metrics and implement strategies to enhance service quality
- Develop and implement customer service policies and procedures
- Train and mentor customer service representatives on best practices
- Handle escalated customer issues and ensure timely resolution
- Collaborate with other departments to improve overall customer experience
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, or related field
- Minimum of 3-5 years of experience in customer service, with at least 1 year in a leadership role
- Strong knowledge of customer service principles and practices
- Excellent communication and interpersonal skills
- Proficiency in customer service software and data analysis tools
- Ability to work effectively under pressure and handle difficult situations
- Strong problem-solving and decision-making abilities
- Experience in the banking or financial services industry is preferred