Deskripsi Pekerjaan
Are you a customer-centric professional with a passion for driving operational excellence? ACExcellent Consulting, a reputable and rapidly growing firm, is seeking a dedicated and highly motivated Customer Support Executive (Business Operations) to join our dynamic team in the North Region.
This is an exceptional opportunity for an individual who thrives in a fast-paced environment and is eager to make a tangible impact on business success. You will be the critical link between our valued customers and our internal business operations, ensuring seamless service delivery and contributing directly to our strategic growth trajectory.
Backed by a collaborative culture and a clear path for career advancement, this role offers the perfect platform to elevate your professional journey. In this position, you will utilize your superb communication and problem-solving skills to enhance customer satisfaction, streamline operational processes, and drive effective sales enablement. Your insights and proactive initiatives will directly shape the efficiency and effectiveness of our business, making you a key player in our ongoing success.
Why Join Us?
- Competitive salary package: $3,800 – $4,500 per month.
- Unrivalled opportunities for professional growth and structured career advancement.
- Supportive, innovative, and collaborative team culture.
- Work in a strategically located office in the North Region.
- Exposure to diverse aspects of business operations and sales strategy.
If you are ready to take the next big step in your career and work with a company that values your contributions, we want to hear from you. Apply now to become a part of the ACExcellent Consulting family!
Tanggung Jawab
- Serve as the primary point of contact for customer inquiries, delivering timely, professional, and empathetic resolutions across multiple channels (phone, email, chat).
- Collaborate closely with the Sales and Operations teams to manage order processing, account setup, and seamless client onboarding.
- Identify bottlenecks and opportunities within business processes, proposing and implementing improvements to enhance overall workflow efficiency.
- Maintain meticulous records of customer interactions, transactions, and feedback using advanced CRM platforms (e.g., Salesforce, Zendesk, or similar).
- Support the creation and maintenance of support documentation, FAQs, and a comprehensive internal knowledge base to improve first-contact resolution rates.
- Analyze customer data and feedback to generate actionable reports and insights for the management team, driving data-informed decisions.
- Coordinate cross-functional projects between Customer Support, Sales, and Logistics to ensure a cohesive and superior customer experience.
- Assist in the development and execution of customer retention and engagement initiatives.
Kualifikasi
- Diploma or Bachelor’s Degree in Business Administration, Marketing, Communications, or a related discipline.
- Minimum 2–3 years of proven experience in a Customer Support, Sales Support, or Business Operations role.
- Excellent command of the English language, both verbal and written, with the ability to communicate complex information clearly.
- Strong working knowledge of CRM systems (e.g., Salesforce, HubSpot, Zendesk) and the Microsoft Office Suite (Excel, Word, PowerPoint).
- Demonstrated ability to manage multiple tasks and priorities in a high-volume, fast-paced environment.
- A proactive, analytical, and problem-solving mindset with an unwavering attention to detail.
- High level of emotional intelligence and a genuine passion for helping others.
- Immediate availability or short notice period is highly preferred.