Deskripsi Pekerjaan
Are you passionate about making a tangible difference in people's lives? Credit Counselling Singapore (CCS) is seeking a dedicated and empathetic Debt Servicing & Support Officer to join our professional team in the heart of Orchard. In this pivotal role, you will be the primary point of contact for clients enrolled in our Debt Management Programme (DMP).
As a Debt Servicing & Support Officer, you will manage the end-to-end lifecycle of our clients' debt recovery journeys. You will play a crucial role in providing financial guidance, administrative support, and conflict resolution during challenging times. If you possess excellent interpersonal skills, a high level of integrity, and a desire to contribute to the social welfare landscape in Singapore, we would love to hear from you.
You will work in a collaborative environment where your ability to balance analytical debt management with compassionate client service is valued. Join us in empowering individuals to regain their financial independence.
Tanggung Jawab
- Oversee the full lifecycle of the Debt Management Programme (DMP) for an assigned portfolio of clients.
- Facilitate the smooth on-boarding of new DMP clients, ensuring all documentation is accurate and compliant.
- Provide ongoing support to clients, offering clear and concise guidance on repayment schedules and financial commitments.
- Monitor repayment trends and proactively reach out to clients to resolve outstanding issues or address concerns.
- Maintain comprehensive and up-to-date case notes within our internal database to ensure seamless service continuity.
- Collaborate with creditors and stakeholders to negotiate and update repayment plans as required.
- Identify potential risks in client accounts and escalate complex cases to senior management when necessary.
- Ensure that all interactions align with organizational policies and the high standards of professional ethics expected at CCS.
Kualifikasi
- Diploma or Degree in Business, Finance, Banking, or a relevant social service discipline.
- Minimum 1-2 years of experience in debt collection, customer service, or banking operations.
- Strong proficiency in MS Office (Excel, Word) and database management systems.
- Exceptional communication skills, with the ability to handle difficult conversations with empathy and tact.
- Analytical mindset with a keen eye for detail and data accuracy.
- Demonstrated ability to work independently while contributing to a high-performing team.
- Understanding of the local financial landscape and credit counselling regulations is a strong advantage.
- High level of integrity and commitment to maintaining client confidentiality.