Deskripsi Pekerjaan
Join ASRI as a Deputy Operation Manager and lead critical operations in a dynamic retail environment. This senior role demands hands-on experience in mall operations management, with specific expertise in overseeing housekeeping, security, parking, and tenant relations. You will be the decision-making backbone of daily operations, ensuring seamless execution across all facility departments. The ideal candidate will demonstrate proven leadership in maintaining operational excellence, implementing safety protocols, and fostering tenant satisfaction. This position offers the opportunity to shape operational strategies while driving efficiency and customer experience standards in Jakarta's bustling commercial landscape.
Tanggung Jawab
- Oversee daily mall operations including housekeeping, security, parking, and tenant relations
- Make critical operational decisions during peak hours and emergencies
- Develop and implement operational policies and service standards
- Coordinate cross-departmental activities for seamless mall functionality
- Manage tenant relations and resolve operational complaints
- Monitor facility maintenance and service quality metrics
- Lead and mentor operations team members
- Ensure compliance with safety regulations and company policies
Kualifikasi
- Minimum 5 years of experience in mall operations management
- Proven expertise in housekeeping, security, parking, and tenant relations
- Strong decision-making and problem-solving abilities
- Bachelor's degree in Business Administration or related field
- Leadership experience with team management responsibilities
- Excellent communication and interpersonal skills
- Knowledge of local regulations and safety standards
- Proficiency in facility management software