Deskripsi Pekerjaan
Join our dedicated team at Nirvana Asia Group as a Duty Officer / Customer Service Representative. In this vital role, you'll be the primary point of contact for families and visitors seeking assistance with our Memorial Hall services. Your responsibilities will include handling inquiries, resolving issues, and ensuring a seamless experience for those visiting our facilities.
As a Duty Officer, you'll play a crucial role in maintaining the high standards of service that Nirvana Asia Group is known for. You'll need to be compassionate, patient, and able to handle sensitive situations with professionalism and discretion.
This position offers an opportunity to develop your customer service skills while contributing to meaningful work that supports families during important moments. If you're a compassionate individual with excellent communication skills and a commitment to providing exceptional service, we encourage you to apply.
Nirvana Asia Group offers a supportive work environment, competitive compensation, and opportunities for professional growth. Join our team and make a difference in the lives of those we serve.
Tanggung Jawab
- Handle all inquiries and requests related to Memorial Hall services
- Provide information about facilities, services, and procedures to visitors
- Assist families with planning and coordinating memorial services
- Resolve customer complaints and issues in a timely and professional manner
- Maintain accurate records of all interactions and transactions
- Coordinate with other departments to ensure smooth service delivery
- Uphold the highest standards of service and professionalism at all times
- Identify opportunities for service improvement and make recommendations
Kualifikasi
- SPM or equivalent qualification
- Minimum 1-2 years of customer service experience
- Excellent communication skills in both English and Bahasa Malaysia
- Strong interpersonal skills with the ability to empathize with customers
- Ability to handle sensitive situations with professionalism and discretion
- Basic computer literacy and familiarity with office software
- Ability to work independently and as part of a team
- Strong problem-solving skills and attention to detail