Deskripsi Pekerjaan
Are you an experienced BPO professional tired of making 500-800 calls daily without fair compensation? AKIKA.COM LLC offers exceptional career opportunities for talented BPO Representatives in Davao City with a competitive monthly salary of $6,000-$7,000 USD. Join our dynamic team where your expertise is valued, and your career growth is prioritized. We provide comprehensive training, modern work facilities, and a supportive environment designed for professional excellence.
As a key member of our customer service team, you'll handle diverse client interactions, resolve complex inquiries efficiently, and contribute to our company's reputation for outstanding service. This role is perfect for individuals seeking financial stability without compromising on work-life balance. Our competitive compensation package includes performance bonuses and opportunities for career advancement within the BPO industry.
Don't settle for less than you deserve. Apply today to transform your BPO experience into a rewarding career with AKIKA.COM LLC, where your skills are recognized and rewarded.
Tanggung Jawab
- Handle high-volume inbound/outbound calls with professionalism and efficiency
- Resolve customer inquiries, complaints, and technical issues promptly
- Document all interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with cross-functional teams to enhance service delivery
- Adhere to company protocols and compliance standards
- Continuously improve product knowledge and communication skills
Kualifikasi
- Minimum 1 year of experience in BPO/call center environment
- Exceptional verbal and written communication skills in English
- Proven ability to manage 500+ calls daily with quality results
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and call center tools
- Adaptability to fast-paced, high-volume work settings
- Customer-focused mindset with service excellence orientation