Deskripsi Pekerjaan
Join Skyro's dynamic field collection team as a Field Collection Representative in General Santos City. This critical role requires strong interpersonal skills and financial acumen to recover overdue payments through direct client engagement. You'll be the face of our financial services division, conducting face-to-face negotiations to establish viable payment plans while maintaining positive client relationships. The position demands proactive problem-solving abilities to recommend corrective actions for delinquent accounts and ensure compliance with company policies. This is an excellent opportunity to develop expertise in debt recovery while contributing to financial stability for both clients and our organization. Skyro offers comprehensive training and a supportive environment for career growth in the banking and financial services sector.
Tanggung Jawab
- Conduct field visits to recover overdue payments through direct client interaction
- Negotiate personalized payment plans with delinquent account holders
- Document collection activities and maintain accurate client records
- Recommend corrective actions for chronic payment delinquencies
- Collaborate with internal teams to resolve complex payment issues
- Ensure compliance with company policies and regulatory requirements
- Meet monthly collection targets and performance metrics
Kualifikasi
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year experience in collections or customer service
- Strong negotiation and interpersonal communication skills
- Proficiency in mobile devices and basic office software
- Ability to work independently with minimal supervision
- Valid driver's license (if applicable to field requirements)
- Knowledge of debt collection regulations and best practices