Deskripsi Pekerjaan
Join OTTO Digital's dynamic Field Support team and become the on-the-ground technical expert driving our clients' success. As a Field Support Engineer, you'll provide hands-on assistance during critical deployment, installation, and project execution phases. This role demands a blend of technical expertise and exceptional customer service as you troubleshoot complex systems, resolve hardware/software issues, and ensure seamless implementation of digital solutions. You'll be the face of OTTO Digital in the field, representing our commitment to excellence while working directly with clients to maximize system performance and user satisfaction. Ideal candidates thrive in fast-paced environments, possess strong problem-solving abilities, and enjoy building lasting client relationships through reliable technical support.
Tanggung Jawab
- Deploy and install digital systems/equipment at client sites
- Provide hands-on technical support during field projects and installations
- Diagnose and resolve hardware/software issues in real-time
- Document all support activities and maintain service records
- Train clients on system usage and best practices
- Collaborate with internal teams for seamless project execution
- Ensure compliance with safety protocols and technical standards
- Report field insights to improve product/service offerings
Kualifikasi
- Degree in Computer Science, IT, or related technical field
- 2+ years of field support or technical installation experience
- Strong knowledge of hardware/software systems and networking
- Excellent troubleshooting and diagnostic skills
- Valid driver's license and willingness to travel within Jakarta
- Customer-focused with strong communication abilities
- Ability to work independently and manage multiple priorities
- Proficiency in English and Bahasa Indonesia