Deskripsi Pekerjaan
Join Pestindo Central Optima as a Field Technical Executive and take on a pivotal role in delivering excellence. We are seeking a dedicated technical expert to represent our brand and ensure our clients receive top-tier service quality. In this role, you will act as the frontline authority, executing technical tasks while maintaining the highest standards of customer care and operational efficiency. This is an excellent opportunity for a detail-oriented professional to grow their career in a dynamic service environment.
You will be responsible for the on-site execution of technical protocols, ensuring every client interaction aligns with our strict quality guidelines. Your expertise will directly impact customer satisfaction and the reputation of our company. If you are passionate about technical service, possess strong problem-solving skills, and thrive in a customer-facing role, we encourage you to apply.
Tanggung Jawab
- Execute technical tasks on-site with precision and strict adherence to safety and quality protocols.
- Provide expert technical guidance and consultation to clients to ensure they understand and utilize our services effectively.
- Maintain and monitor service quality in accordance with company quality service guidelines.
- Address and resolve client technical queries and service issues promptly and professionally.
- Document field activities, service reports, and client feedback accurately.
- Collaborate with the operations team to identify areas for improvement in service delivery.
- Ensure compliance with all company policies and industry regulations during field operations.
Kualifikasi
- Bachelor’s degree in Engineering, Applied Science, or a related technical field.
- Proven experience in a technical or service role, preferably in manufacturing or logistics.
- Strong communication skills with the ability to build rapport with diverse clients.
- Valid driver’s license is required for field mobility.
- Ability to work independently and manage time efficiently while on-site.
- Strong problem-solving mindset and keen attention to detail.
- Basic computer literacy for reporting and documentation purposes.