Deskripsi Pekerjaan
Are you a hospitality professional passionate about creating exceptional guest experiences? ANGO PROPERTY SDN. BHD. is seeking a dedicated Front Office Assistant to join our dynamic team in Kuala Lumpur. As the first point of contact for our valued guests, you'll play a pivotal role in delivering seamless front desk operations while maintaining the highest standards of customer service. This position offers the opportunity to work in a vibrant environment where your attention to detail, problem-solving skills, and warm hospitality will directly contribute to guest satisfaction and property reputation. We provide comprehensive training and a supportive workplace culture that values professional growth and teamwork.
Tanggung Jawab
- Manage efficient check-in/check-out procedures while maintaining accurate guest records
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams to ensure timely room preparation
- Process payments and manage billing transactions accurately
- Utilize property management systems for reservation management and occupancy tracking
- Assist in resolving guest issues and implementing service recovery procedures
- Prepare daily reports and maintain front desk documentation
Kualifikasi
- Diploma/Certificate in Hospitality Management or related field preferred
- Minimum 1 year experience in front desk operations or customer service role
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Excellent communication skills in English and Bahasa Malaysia
- Strong problem-solving abilities with attention to detail
- Flexible availability to work evenings, weekends, and holidays
- Basic knowledge of reservation and booking procedures