Deskripsi Pekerjaan
Altius Hospital is a leading healthcare provider committed to delivering world-class medical services and exceptional patient care. We are currently seeking a dynamic and service-oriented Front Office Manager to lead our reception and patient services team in Jakarta Barat.
In this pivotal role, you will be the face of our hospital. You will be responsible for overseeing daily front office operations, ensuring that every patient’s journey—from registration to discharge—is seamless, efficient, and compassionate. The ideal candidate will possess a blend of hospitality excellence and healthcare administration expertise, ensuring our facility maintains the highest standards of service excellence and operational workflow.
If you are a natural leader with a passion for process optimization and patient satisfaction, we invite you to join our dedicated medical team.
Tanggung Jawab
- Oversee and manage daily front office operations, including patient registration, scheduling, and information management.
- Supervise, train, and mentor the reception and patient service staff to ensure high standards of professionalism and service quality.
- Monitor patient flow and minimize wait times through efficient process management and communication.
- Handle patient inquiries, feedback, and complaints with empathy and resolution-oriented communication.
- Ensure full compliance with hospital policies, data privacy regulations, and administrative procedures.
- Collaborate with clinical departments and nursing staff to ensure smooth patient transitions and inter-departmental cooperation.
- Maintain accurate patient documentation and digital records, ensuring data integrity and accessibility.
Kualifikasi
- Bachelor’s degree in Hospitality Management, Healthcare Administration, Business, or a related field.
- Minimum of 3-5 years of experience in front office management or customer service leadership, preferably within a hospital or clinic setting.
- Exceptional leadership skills with a proven track record of managing and motivating diverse teams.
- Proficiency in Hospital Information Systems (HIS) and Microsoft Office Suite.
- Strong interpersonal skills with the ability to communicate effectively in both Bahasa Indonesia and English.
- High emotional intelligence, patience, and professional demeanor under high-pressure environments.
- Solid understanding of patient safety protocols and medical service standards.