Deskripsi Pekerjaan
Are you an energetic, customer-focused individual with a passion for hospitality and a love for the vibrant island life of Bali? Cari Surf Camp, a leading destination for surf enthusiasts and travelers, is seeking a charismatic and organized Front Office Receptionist to be the welcoming face of our amazing family!
At Cari Surf Camp, we believe in creating unforgettable experiences, both in and out of the water. Our guests come from all corners of the globe, eager to learn to surf, explore Bali's beauty, and connect with fellow adventurers. As our Receptionist, you will be the first point of contact, setting the tone for their entire stay. You'll play a crucial role in ensuring smooth operations, providing exceptional guest service, and maintaining the warm, friendly atmosphere that defines our camp.
This is more than just a desk job; it's an opportunity to be part of a dynamic, international team in a stunning tropical setting. If you're looking for a role where you can combine your administrative skills with your passion for people and an active lifestyle, Cari Surf Camp offers a unique environment for professional growth and personal enrichment. Join us and contribute to a team that's dedicated to making every guest's Bali surf adventure truly special.
We are a growing organization that values teamwork, initiative, and a positive outlook. If you're ambitious and ready to dive into a rewarding career on the beautiful island of Bali, we encourage you to apply!
Tanggung Jawab
- Warmly greet and welcome all guests upon arrival, managing check-in and check-out procedures efficiently.
- Handle reservations, bookings, and cancellations via phone, email, and online platforms.
- Provide comprehensive information about Cari Surf Camp's services, surf lessons, local attractions, and transportation options.
- Process payments, manage guest accounts, and maintain accurate records.
- Address guest inquiries, requests, and concerns promptly and professionally, ensuring a positive resolution.
- Maintain a tidy and organized front desk area and contribute to a welcoming camp environment.
- Assist with various administrative tasks, including preparing reports, managing mail, and coordinating with other departments.
- Act as a brand ambassador, promoting Cari Surf Camp's unique culture and values.
Kualifikasi
- Proven experience (1-2 years) in a Front Office, Receptionist, or Customer Service role, preferably within the hospitality or tourism sector.
- Excellent verbal and written communication skills in English (fluency in Bahasa Indonesia is a strong advantage).
- Strong organizational skills with the ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in computer systems, including Microsoft Office Suite and reservation software (e.g., property management systems).
- A positive, friendly, and approachable demeanor with a genuine passion for guest service.
- Ability to work independently and as part of a diverse, international team.
- High level of professionalism and attention to detail.
- Experience living or working in a tropical/island environment is a plus.