Deskripsi Pekerjaan
Join PERSOL as a Frontline Customer Service Representative and become the face of our banking operations. We are currently seeking dedicated individuals to provide exceptional service by completing account transactions and assisting customers with their banking needs efficiently. This is an excellent opportunity for those looking to launch a career in the financial sector, as we offer a competitive attractive salary and comprehensive paid training to ensure you are well-equipped for success. Work in the dynamic East Region environment and help us deliver excellence in customer service every day.
Tanggung Jawab
- Process customer transactions accurately, including deposits, withdrawals, and account inquiries.
- Provide high-quality customer service by addressing client queries and resolving complaints effectively.
- Assist in daily branch operations and maintain a tidy, organized workspace.
- Handle banking documentation and ensure all records are up to date.
- Adhere to strict banking security and compliance procedures.
- Communicate product information to customers and cross-sell relevant financial services.
- Collaborate with the team to improve overall branch efficiency and customer satisfaction.
Kualifikasi
- GCE 'O' Level or Diploma in any discipline is preferred.
- Strong verbal and written communication skills in English.
- Customer-oriented mindset with a passion for service excellence.
- Ability to work well under pressure in a fast-paced banking environment.
- Basic computer literacy and efficient typing skills.
- Previous experience in banking or customer service is an added advantage.
- Willingness to undergo paid training programs.