Deskripsi Pekerjaan
Join Victoria Care Indonesia as a Host Trainer and play a pivotal role in shaping the future of our hospitality team. As a Host Trainer, you will be responsible for developing and implementing comprehensive training programs for new hosts, ensuring they deliver exceptional guest experiences that align with our company's values and standards.
In this dynamic role, you will work closely with new hires to familiarize them with our service protocols, customer engagement techniques, and operational procedures. Your expertise will help create a welcoming environment where every guest feels valued and cared for. You'll also provide ongoing coaching and feedback to help hosts continuously improve their skills and performance.
Victoria Care Indonesia is committed to excellence in hospitality, and we're looking for a dedicated professional who shares our passion for creating memorable guest experiences. If you have a knack for training, a love for working with people, and a commitment to maintaining high standards, we invite you to apply for this exciting opportunity to make a real difference in our organization.
Tanggung Jawab
- Develop and implement comprehensive training programs for new hosts
- Conduct orientation sessions covering company policies, procedures, and service standards
- Mentor and coach new hires to ensure they understand their roles and responsibilities
- Monitor performance of new hosts and provide constructive feedback for improvement
- Create training materials and documentation to support the onboarding process
- Collaborate with management to identify training needs and opportunities
- Stay updated on industry best practices and incorporate them into training programs
- Conduct regular training sessions to refresh skills and introduce new protocols
Kualifikasi
- Previous experience in a training or coaching role, preferably in hospitality or customer service
- Strong communication and interpersonal skills with the ability to engage and motivate others
- Deep understanding of excellent customer service principles and practices
- Patient and approachable demeanor with a passion for developing others
- Ability to create engaging training materials and conduct effective training sessions
- Excellent organizational skills with attention to detail
- Problem-solving abilities with a proactive approach to challenges
- Proficiency in relevant software and training tools