Deskripsi Pekerjaan
We are seeking a detail-oriented International Customer Service professional to manage customer communication, shipment coordination, and ensure exceptional service delivery for our international liner operations. As a key member of our logistics team, you will be the primary point of contact for international clients, handling inquiries, resolving issues, and maintaining strong relationships with partners across the supply chain.
The ideal candidate will possess excellent communication skills, cultural sensitivity, and a thorough understanding of international shipping processes. You will work in a dynamic environment where attention to detail and problem-solving abilities are essential. This role offers the opportunity to grow your expertise in global logistics while contributing to our commitment to customer excellence.
Join our team in Jakarta and become part of a forward-thinking organization that values innovation, teamwork, and continuous improvement. We offer competitive compensation, professional development opportunities, and a supportive workplace culture.
Tanggung Jawab
- Manage and respond to customer inquiries regarding international shipments, delivery timelines, and documentation requirements
- Coordinate with shipping partners, customs brokers, and internal teams to ensure smooth cargo movement
- Maintain accurate records of customer interactions, shipments, and service issues
- Proactively identify and resolve customer concerns to maintain satisfaction and retention
- Assist in preparing shipping documentation, including bills of lading, customs forms, and certificates
- Collaborate with the sales team to identify opportunities for service improvement and upselling
- Stay updated on international shipping regulations, customs procedures, and industry best practices
Kualifikasi
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field
- Minimum 2 years of experience in customer service, preferably in logistics or shipping industry
- Excellent written and verbal communication skills in both English and Bahasa Indonesia
- Strong problem-solving abilities and attention to detail
- Proficient in using customer relationship management (CRM) systems and logistics software
- Ability to work independently and as part of a team in a fast-paced environment
- Knowledge of international shipping regulations and documentation requirements
- Strong organizational skills and ability to prioritize multiple tasks effectively