Deskripsi Pekerjaan
Join Biocostech Philippines Corporation as a Live Operations Staff (E-Commerce) and become the backbone of our digital marketplace! This pivotal role drives seamless e-commerce experiences, ensuring our online platform operates flawlessly while delivering exceptional customer satisfaction. You'll be at the forefront of real-time transaction management, troubleshooting technical issues, and optimizing operational workflows to maximize sales efficiency. If you thrive in dynamic environments and are passionate about digital commerce excellence, this opportunity offers a platform to shape our e-commerce success story while advancing your career in one of Metro Manila's thriving business hubs.
Tanggung Jawab
- Monitor and manage daily e-commerce platform operations including order processing, payment gateways, and inventory tracking
- Provide real-time customer support via live chat, email, and social media channels to resolve inquiries and issues
- Coordinate with logistics and warehouse teams to ensure timely order fulfillment and delivery
- Update product listings, pricing, and promotional content across all digital storefronts
- Analyze sales data and customer feedback to identify operational improvements and growth opportunities
- Collaborate with marketing teams to execute promotional campaigns and seasonal sales events
- Ensure compliance with platform policies, data security protocols, and customer service standards
Kualifikasi
- Bachelor's degree in Business, Marketing, or related field (or equivalent experience)
- Minimum 1-2 years in e-commerce operations, customer service, or digital retail
- Proficiency in e-commerce platforms (Shopify, WooCommerce, etc.) and CRM tools
- Exceptional communication skills with ability to multitask in fast-paced environments
- Strong problem-solving abilities and attention to operational detail
- Basic knowledge of digital marketing principles and SEO best practices
- Willingness to work flexible hours including weekends and holidays during peak seasons