Deskripsi Pekerjaan
Join BFI Finance Indonesia's dynamic marketing team as a Repeat Order (RO) Specialist in Bekasi. In this pivotal role, you'll drive customer retention and growth by managing end-to-end follow-up processes for motorcycle financing clients. You'll leverage leads from our telesales team to build lasting relationships, conduct personalized customer visits, and convert prospects into loyal clients. This position offers the opportunity to directly impact our sales pipeline while contributing to Indonesia's leading non-bank financial institution.
We're seeking a proactive professional who thrives in customer-facing environments and understands the nuances of motorcycle financing. You'll represent BFI Finance with integrity while navigating local markets in Jatisampurna and surrounding areas. The ideal candidate will balance strategic thinking with hands-on execution to exceed retention targets and enhance customer satisfaction.
Tanggung Jawab
- Execute systematic follow-up of telesales-qualified RO leads within assigned territory
- Conduct in-person customer visits to build trust and address financing needs
- Develop tailored retention strategies for existing motorcycle financing clients
- Collaborate with cross-functional teams to ensure seamless customer journey
- Maintain detailed CRM records of customer interactions and sales activities
- Analyze customer feedback to identify upsell opportunities and service improvements
- Prepare comprehensive weekly/monthly performance reports for management
Kualifikasi
- Minimum D3/S1 degree from any accredited institution
- 1+ years in marketing, sales, or customer service role (financial services preferred)
- Valid driving license (SIM) with reliable transportation
- Exceptional communication and negotiation skills in Bahasa Indonesia
- Proven ability to work independently while meeting KPIs
- Proficiency in CRM systems and MS Office Suite
- Strong understanding of local Bekasi/Jawa Barat geography
- Results-driven mindset with customer-centric approach