Deskripsi Pekerjaan
Are you a passionate and results-driven individual with a knack for building strong client relationships and a desire to empower local businesses? Staffinc Group, a leading innovator dedicated to digitalizing and simplifying operations for Micro, Small, and Medium Enterprises (MSMEs), is seeking a dedicated Merchant Success Executive to join our dynamic team. This exciting opportunity focuses on driving the adoption and success of Buku Warung, our groundbreaking platform, specifically for merchants located in Belitung, Bangka Belitung.
As a Merchant Success Executive, you will be the cornerstone of our merchant relationships. You will serve as a trusted advisor, guiding our valued partners through their journey with Buku Warung. Your primary mission will be to ensure our merchants not only successfully onboard and adopt the platform but also thrive by leveraging its full suite of features, transforming their business operations and contributing significantly to the local economic landscape. This role is crucial in fostering long-term partnerships and demonstrating the profound value Buku Warung brings.
You will be instrumental in proactive engagement, providing tailored support, conducting training sessions, and swiftly resolving any challenges our merchants may encounter. Furthermore, you will actively seek opportunities to help merchants expand their use of Buku Warung, identifying new features or services that can enhance their efficiency and profitability. If you are an empathetic communicator, a proactive problem-solver, tech-savvy, and deeply committed to making a tangible impact on the success of local businesses, we invite you to bring your expertise to Staffinc Group and be a part of our exciting journey in Belitung!
Join us in shaping the future of commerce for MSMEs across Indonesia, starting with our vibrant community in Belitung. Your work will directly contribute to the digital transformation of countless small businesses, making a real difference in their lives and the broader economy.
Tanggung Jawab
- Act as the primary point of contact and trusted advisor for Buku Warung merchants in the Belitung region, fostering strong, long-lasting relationships.
- Onboard new merchants, providing comprehensive training on Buku Warung features and best practices to ensure smooth adoption and maximum utilization.
- Proactively engage with existing merchants to understand their evolving needs, identify pain points, and offer tailored solutions using the Buku Warung platform.
- Monitor merchant usage and performance, identifying trends and opportunities for engagement to improve satisfaction, retention, and growth.
- Address merchant inquiries, resolve technical or operational issues efficiently, and escalate complex problems to the relevant internal teams when necessary.
- Gather and relay merchant feedback to product development and sales teams to contribute to continuous platform improvement and feature enhancements.
- Educate merchants on new Buku Warung features, promotions, and industry best practices to help them optimize their business operations.
- Identify potential upsell or cross-sell opportunities within the existing merchant base to contribute to revenue growth.
Kualifikasi
- Minimum of a Diploma or Bachelor's degree in Business, Marketing, Communications, or a related field.
- Proven experience (1-3 years) in a customer success, account management, sales, or client-facing role, preferably within the fintech, SaaS, or SME sectors.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse business owners.
- Strong problem-solving abilities and a proactive approach to identifying and resolving merchant challenges.
- Demonstrated ability to manage multiple client accounts effectively and prioritize tasks in a fast-paced environment.
- Tech-savvy with a good understanding of digital platforms and mobile applications; experience with Buku Warung or similar platforms is a plus.
- Self-motivated, results-oriented, and capable of working independently while also contributing to a team environment.
- Deep understanding of the local market in Belitung and the specific needs of MSMEs in the region is highly advantageous.