Deskripsi Pekerjaan
Are you ready to drive impactful client outcomes through operational excellence? NielsenIQ, the worldâs leading consumer intelligence company, is seeking a dynamic and detail-oriented Operations Client Partner to join our team in Subang Jaya, Selangor. In this pivotal role, you will be the cornerstone of our retail measurement services, transforming complex datasets into clear, actionable weekly insights that empower our clients to make critical business decisions.
At NielsenIQ, we donât just track dataâwe tell stories. As an Operations Client Partner, you will leverage cutting-edge analytics and your deep understanding of the FMCG industry to manage the end-to-end delivery of our services. You will collaborate closely with internal teams (data science, operations, and technology) and external clients to ensure accuracy, timeliness, and relevance of our reporting.
As part of the Operations team, you will play a key role in maintaining NielsenIQâs reputation for precision and reliability. You will manage the full operational lifecycle for your assigned portfolio, from data ingestion and validation to final report delivery. Your ability to identify data patterns, troubleshoot issues proactively, and communicate complex findings clearly will make you an invaluable trusted advisor to our clients.
We are looking for a professional who combines strong analytical rigor with a genuine passion for client service. In return, we offer a collaborative culture, opportunities for professional development, and the chance to work with the most comprehensive data sets in the world. Your insights will help shape the strategies of leading organizations globally.
Tanggung Jawab
- Serve as the primary operational point of contact for a portfolio of key retail and manufacturing clients, ensuring seamless delivery of weekly and monthly sales tracking reports.
- Oversee the data collection, validation, and transformation process, working with technical teams to resolve data discrepancies and quality issues.
- Interpret complex data sets to provide actionable business insights, identifying trends, opportunities, and risks for clients.
- Manage the end-to-end production schedule, coordinating with internal stakeholders to meet strict client deadlines.
- Conduct regular business reviews with clients, presenting findings and strategic recommendations to drive value realization.
- Identify and implement process improvements within the operational workflow to enhance efficiency, accuracy, and scalability.
- Collaborate with the sales and commercial teams on renewals, expansions, and client satisfaction initiatives.
Kualifikasi
- Bachelorâs degree in Business, Statistics, Finance, Economics, or a related quantitative field.
- Minimum 3 years of experience in client service, operations, or account management within the market research, data analytics, or FMCG industry.
- Strong analytical skills with high proficiency in Microsoft Excel (pivot tables, VLOOKUPs) and experience with data visualization tools (e.g., Power BI, Tableau) is highly desirable.
- Exceptional verbal and written communication skills in English; proficiency in Mandarin or Bahasa Malaysia is a strong advantage for serving diverse regional clients.
- Demonstrated ability to manage multiple projects and competing priorities in a fast-paced, deadline-driven environment.
- Detail-oriented with an unwavering commitment to data accuracy and quality assurance.
- A proactive problem-solver who thrives on collaborating across global and cross-functional teams.