Deskripsi Pekerjaan
Join the dynamic team at Lepirate Beach Club Hotel & Cruises as our new Operations Manager. We are seeking a strategic leader to oversee the seamless execution of daily operations across our beach club and cruise services. In this pivotal role, you will be responsible for optimizing workflows, ensuring exceptional guest experiences, and maintaining high standards of service quality.
Your focus will be on driving operational efficiency, managing resource allocation, and leading a diverse team to achieve business objectives. You will act as the primary point of contact for operational issues, ensuring that all departments—from hospitality to maintenance—work in harmony to deliver an unforgettable experience for our guests.
Tanggung Jawab
- Oversee and manage the daily operations of the beach club and cruise services.
- Develop and implement operational policies and procedures to ensure efficiency.
- Lead, train, and mentor staff to maintain high service standards.
- Monitor inventory levels and manage vendor relationships for optimal cost control.
- Ensure strict compliance with health, safety, and hygiene regulations.
- Analyze operational performance metrics to drive continuous improvement.
- Handle guest inquiries and resolve operational complaints promptly.
Kualifikasi
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in operations management, preferably within the hospitality or tourism industry.
- Strong leadership skills with the ability to motivate and manage a large team.
- Excellent verbal and written communication skills in English and Indonesian.
- Proven track record in budget management and cost reduction.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency in MS Office and property management systems.