Deskripsi Pekerjaan
Join our dynamic team as an Operations Manager specializing in Marketplace & E-Commerce. In this strategic role, you'll orchestrate end-to-end operational excellence across our digital platforms, driving efficiency, scalability, and customer satisfaction. You'll oversee the entire ecosystem from vendor management and inventory control to logistics coordination and service delivery analytics. This position requires a proactive leader who can translate business objectives into actionable operational plans while optimizing cost structures and performance metrics. Ideal candidates thrive in fast-paced environments and possess a deep understanding of e-commerce workflows, marketplace dynamics, and cross-functional collaboration.
Tanggung Jawab
- Develop and implement comprehensive operational strategies for marketplace and e-commerce platforms
- Oversee end-to-end fulfillment processes including inventory management, order processing, and logistics coordination
- Analyze operational KPIs to identify optimization opportunities and implement process improvements
- Manage vendor relationships and negotiate contracts to ensure service level agreements are met
- Lead cross-functional initiatives with marketing, customer service, and IT teams
- Ensure compliance with operational policies and industry regulations
- Drive digital transformation projects to enhance operational efficiency
Kualifikasi
- Bachelor's degree in Business Administration, Supply Chain Management, or related field
- Minimum 5 years of experience in e-commerce operations or marketplace management
- Strong analytical skills with proficiency in data interpretation and reporting tools
- Proven track record in optimizing operational processes and reducing costs
- Experience with marketplace platforms (e.g., Tokopedia, Shopee, Lazada)
- Exceptional project management and stakeholder communication abilities
- Knowledge of Indonesian logistics and distribution networks