Deskripsi Pekerjaan
Join Pengiklan Anonim as our Operations Manager for Padel Court and lead the operational excellence of one of Jakarta's premier sports facilities. This pivotal role requires a dynamic leader to oversee daily club operations, manage staff teams, and ensure seamless facility maintenance while delivering exceptional customer experiences. You'll be instrumental in designing and executing community events that enhance member engagement and brand loyalty. The ideal candidate will thrive in a fast-paced environment, balancing operational efficiency with creative programming to establish our padel court as the premier destination for sports enthusiasts in Jagakarsa.
We're seeking a visionary professional who can transform operational challenges into growth opportunities while maintaining the highest standards of service quality. Your leadership will directly impact member satisfaction, facility reputation, and community integration, making this role perfect for someone passionate about sports management and community building.
Tanggung Jawab
- Oversee daily operational activities of the padel court facility, including court maintenance, equipment management, and staff scheduling
- Develop and implement standard operating procedures for facility operations, safety protocols, and member services
- Lead, train, and motivate a team of operational staff to deliver consistent high-quality service
- Manage customer experience initiatives, resolving complaints promptly and implementing service improvements
- Plan, coordinate, and execute community events, tournaments, and promotional activities
- Monitor operational budgets, inventory control, and resource allocation
- Analyze operational metrics to identify optimization opportunities and implement performance improvements
Kualifikasi
- Bachelor's degree in Sports Management, Business Administration, or related field
- Minimum 3 years of experience in facility operations or sports management role
- Proven track record in team leadership and staff development
- Strong knowledge of padel sports rules and facility requirements
- Excellent customer service skills with ability to handle diverse stakeholder needs
- Experience in event planning and community engagement activities
- Proficient in operational management software and budgeting tools
- Strong problem-solving abilities and decision-making skills under pressure