Deskripsi Pekerjaan
Are you a passionate leader with a flair for the beauty industry? Modern Beauty Salon is seeking a results-driven and customer-focused Outlet Manager to oversee our flagship location in the heart of Orchard. In this pivotal role, you will be the heartbeat of our salon, responsible for driving daily operations, delivering exceptional service standards, and fostering a high-performance team environment.
The ideal candidate is a strategic thinker with a proven track record in retail or service management. You will be responsible for maximizing outlet profitability, ensuring seamless daily workflows, and mentoring staff to provide an unparalleled experience for our clientele. If you are organized, target-oriented, and ready to elevate your career within the fast-paced beauty sector, we want to hear from you.
Tanggung Jawab
- Oversee the end-to-end daily operations of the beauty salon to ensure efficiency and excellence.
- Drive outlet sales performance by implementing effective strategies to meet and exceed monthly revenue targets.
- Lead, mentor, and motivate staff members to maintain high standards of service and professional grooming.
- Manage inventory levels, ordering of supplies, and maintain the cleanliness and aesthetic standards of the outlet.
- Handle customer inquiries, feedback, and conflict resolution to ensure high levels of client satisfaction and retention.
- Prepare accurate daily, weekly, and monthly sales reports and operational summaries for management.
- Ensure full compliance with all workplace health, safety, and operational protocols.
Kualifikasi
- Minimum 3-5 years of experience in retail, beauty salon, or hospitality management.
- Strong leadership capabilities with the ability to manage and motivate a diverse team.
- Excellent communication and interpersonal skills, with a focus on building long-term client relationships.
- Proficiency in Microsoft Office and salon management software/POS systems.
- Strong understanding of sales metrics, KPI tracking, and operational workflows.
- A proactive mindset with the ability to multitask effectively in a fast-paced environment.
- Professional presentation and a deep passion for the beauty and wellness industry.