Deskripsi Pekerjaan
Are you a dedicated professional looking to make a meaningful impact in the healthcare sector? The National Skin Centre is seeking a motivated and compassionate Patient Service Associate to join our frontline team. As the first point of contact for our patients, you will play a pivotal role in delivering an exceptional service experience, ensuring efficiency, warmth, and professional excellence in our clinical operations.
In this role, you will work in a fast-paced medical environment where customer service meets healthcare administration. We are committed to your professional development and provide a supportive culture where you can refine your interpersonal skills, gain valuable knowledge in medical operations, and contribute to the well-being of our diverse patient community.
Tanggung Jawab
- Provide a warm, professional welcome to all patients and visitors upon arrival.
- Manage front-desk operations, including patient registration, scheduling appointments, and handling check-outs.
- Accurately maintain patient records and ensure data privacy in accordance with clinical standards.
- Coordinate with medical staff and doctors to ensure smooth patient flow and reduced wait times.
- Handle patient inquiries regarding services, fees, and operational procedures with empathy and clarity.
- Process payments and manage insurance documentation, ensuring accuracy in financial transactions.
- Resolve patient concerns or feedback promptly to maintain high levels of patient satisfaction.
Kualifikasi
- Minimum GCE 'O' Levels, 'A' Levels, or a relevant Diploma in any discipline.
- Prior experience in a customer-facing role within the healthcare, hospitality, or service industry is highly preferred.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite and basic data entry systems.
- Strong problem-solving abilities and a calm demeanor under pressure.
- A proactive attitude with a genuine desire to provide excellent patient care.
- Ability to work independently and as part of a collaborative, multi-disciplinary team.